Blogs

The colours of customer service


In my previous blog I talked about the colours of yellow and blue: two behavioural styles from the DISC personality profile. A keen eye for detail, accuracy and caution are typical of blue behaviour, while yellow behaviour is characterized by taking the initiative, a short attention span, creativity and a high degree of interaction with…

Planning in the twilight


Numerous articles have been published recently on the topics of no-touch planning and lights-out planning. The first thought that comes to my mind is whether planning requiring no intervention at all is indeed possible... and my second thought is whether that is desirable.   Possible? Personally, I don’t think it’s possible to fully automate the planning process. The brilliant 2018 book…

When blue meets yellow


I recently spoke to a supply chain manager who was a little frustrated because he didn’t feel appreciated by the rest of his organization, despite working tremendously hard. His team of supply planners comprises extremely professional and highly qualified people. As planning experts, they get the absolute most out of the resources and capacity available…

Challenges for S&OP and IBP in chemical industry


      In the chemical industry, the average S&OP process has a relatively high degree of maturity compared with other sectors. Nevertheless, chemical companies still face certain challenges when progressing from S&OP to IBP. We distinguish between the two as follows: S&OP is the decision-making process for ensuring the feasibility of the commercial plan,…

Textbook S&OP in agribusiness is bound to fail


        S&OP is often pictured as a largely standard process; textbook S&OP starts with agreeing an unconstrained demand plan that is handed over to supply planning who need to ensure product availability. In case of important bottlenecks, the S&OP meeting is the final escalation step in the process, where all remaining imbalances…

Incorporating IoT into blockchain will add value in the supply chain


The technology behind bitcoin is gradually finding its way into the supply chain domain; pilot applications of blockchain are hitting the headlines almost every week. For many of these pilot cases, however, it is still hard to see the added value. In my view, the added value of these pilots primarily lies in helping the…

How thinking fast and slow can help you when choosing S&OP/IBP software


Last month, I wrote an article explaining why S&OP/IBP software is currently such a hot topic (click here for the article). Since then, we have had the pleasure of presenting the executive programme on ‘From S&OP to IBP’ at the Rotterdam School of Management (RSM). The RSM session revolved around behavioural operations management. I’ve been…

Reliable forecasting is a piece of cake


In our attempts to anticipate future changes in demand, we often depend on forecasts. Unfortunately, however, they are rarely reliable in practice – with all the implications that brings. The ‘good news’ is that we are selling ourselves short, partly because we actually seem to be better off without a forecast in many cases, and…

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Growth creates complexity, which requires simplicity
Andy Stanley