Blogs

1,400 passengers delayed because of 1 employee off sick


This summer Eindhoven Airport in the Netherlands hit the headlines for the wrong reasons. For the duration of an entire morning, no flights were able to depart from the airport – which is also a military base – because of issues in the military air traffic control tower. Stranded passengers were forced to wait outside…

We’re back to work but traffic jams are still taking a break


At the start of the coronavirus crisis, when the nationwide lockdown came into force, the daily snarl-ups on Dutch roads suddenly vanished overnight. The lockdown has since been lifted and employees are increasingly going back into the office. Although many people are still working from home, figures from the National Data Warehouse for Traffic Information (NDW)…

Integrated Business Planning is now more important than ever!


  “Now, absolutely everyone’s convinced of the value of our new IBP process!” said the IBP manager at a client where we set up an Integrated Business Planning (IBP) process last year. The company is gaining a competitive edge by making smart choices related to market segments, customer focus, production capacity and inventory management with…

Managing Actual Volatile Demand in the Global Automotive Supply Chain


GlobalAutoIndustry.com’s latest Audio Interview “Managing Actual Volatile Demand in the Global Automotive Supply Chain” features Egge Haak of Involvation. Involvation have teamed up with Netherlands-based Flostock on a series of Private Webinars on “Taming the Bullwhip” for the global automotive supply chain. In the 13-minute Audio Interview, Mr. Haak discusses these questions: What makes this…

Busting the myth of the bullwhip effect


It is a widespread misconception that the bullwhip effect is caused by irrational behaviour. In fact, it also occurs when planners react completely rationally. To prevent the bullwhip effect, you first need to understand what causes it. It is such a shame that the bullwhip effect is blamed on irrational behaviour. Moreover, it is not…

S&OP/IBP and the role of serious gaming


Implementing S&OP is simple but not easy; balancing supply and demand in the short and medium term should not be too difficult, although practice often shows otherwise. The biggest challenge in most cases is to create a process that adds so much value for the business that lasting buy-in is created from all stakeholders. The…

Demand Driven: DDMRP or DDSCM?


The term DDMRP has been around since 2011 and has received much attention in recent years. The promises are big: improved service levels, inventory reductions of 30-40%, shorter delivery times (up to 80% reduction!) and minimal costs. Are the windows in your Supply Chain department already fogging up? DDMRP is based on the fact that…

The colours of customer service


In my previous blog I talked about the colours of yellow and blue: two behavioural styles from the DISC personality profile. A keen eye for detail, accuracy and caution are typical of blue behaviour, while yellow behaviour is characterized by taking the initiative, a short attention span, creativity and a high degree of interaction with…

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If you always do what you always did, you will always get what you always got
Albert Einstein